These instructions are intended to help configure Outlook 2000 for use with onShore hotWire e-mail accounts.

Examples use the following specifications from onShore:

Step 1: Open Outlook via Start | Programs
If Outlook has never been configured, the startup wizard appears. Click Next.
If you have used outlook before and the wizard does not appear, go to: Tools -> Accounts Add-> Mail
Continue to step 5.

Step 2: Email upgrade options: Select None of the Above and click Next.

Step 3: Email Service Options: Select Internet Only and click Next.

Step 4: Internet mail support warning: If you use Outlook for e-mail in a corporate or workplace environment, click No, exit Outlook and use Outlook Express. Otherwise, click Yes.

Step 5: Enter your name as you would like it to appear in the from field of messages you compose, then click Next.

Step 6: Enter your E-mail Address as provided to you, then click Next.

Step 7: Your incoming server is a IMAP server. Your incoming (IMAP) and outgoing (SMTP) Server Names are the same and can be found with your email address and password on your new user form. Enter your server's name (e.g. mail.dearborntower.net) in each box, then click Next.

Step 8: Enter your user name and password information as provided to you on your user form. Passwords are CaSe-sEnSiTiVe! If you would prefer not to type your password each time you look for new messages on the server, check "Remember Password" and click Next.

Step 9: If an option is presented, which asks you the method with which you will connect select the LAN option and click Next.

Step 10: Click Finish to exit the Wizard. After selecting finish, your settings should appear in the Internet Accounts window. Click close to close the Internet Accounts window and return to the main window. To check for new email, click the Send/Receive button or go to Tools | Send/Receive |
If you are unable to connect, you can verify your settings by going to : Tools | Accounts | Mail Account | Properties
If errors continue, note the error code and contact hotWire Technical Support at 312.850.5200 options 2 and 3.

These instructions are intended to help configure Outlook 2002 for use with onShore hotWire e-mail accounts.

Examples use the following specifications from onShore:

Please make sure to substitute your settings found on your new user form when configuring your mail client.
 

Step 1: Open Outlook via Start | Programs

Step 2: When the main Outlook 2002 screen appears, click on the Tools item on the top menu bar, then choose the E-mail Accounts sub-option as shown.

Step 3: Click on the Add button located on the right hand side of the screen.

Step 4: Select the option to Add a new e-mail account as shown in the following image then click Next.

Step 5: This screen will ask you to choose the type of server you are connecting to. Please select IMAP as shown below, then click Next.

Step 6: The next screen labeled Internet E-mail Settings (IMAP) is the area where you will add all the settings for your IMAP client. Please use the information provided to you on your new user form to complete the fields in the: User Information, Logon Information, and Server Information (e.g. mail.dearborntower.net) sections. The box labeled SPA Authentication should remain unchecked.

Step 7: Click Finish to exit the Wizard.

Outlook is now setup to access your onShore mail. Use the Send/Receive button on the Standard Toolbar to retrieve your mail. This will download any mail stored on our server to your home machine. Please note that once mail is downloaded to your home machine, it is no longer stored on our server and will not be displayed in your webmail inbox. Please contact hotWire Technical Support with any questions or problems - 312.850.5200 options 2 and 3.

Outlook Express Mail Client Configuration for Windows
These instructions are intended to help when configuring Outlook Express for use with onShore hotWire e-mail accounts.

Examples use the following specifications from onShore:

Step 1: Open Outlook Express via Start | Programs
If Outlook has never been configured, the Startup wizard appears. Click Next. If the Wizard appears, skip to step 3.

Step 2: Click Tools | Accounts and select the Mail tab. Click Add | Mail, and the Wizard will begin.

Step 3: Enter Your Name as you would like it to appear in the From field of messages you compose, then click Next.

Step 4: Enter Your E-mail Address as provided to you, then click Next.

Step 5: Your incoming server is a IMAP server. Your incoming (IMAP) and outgoing (SMTP) Server Names are the same and can be found with your email address and password on your new user form. Enter your server's name in each box and click Next.

Step 6: Enter your Logon information as provided to you on your user form. Passwords are CaSe-sEnSiTiVe! If you prefer not to type your password each time you look for new messages on the server, check Remember Password and click Next.

Step 7: Click Finish. Your settings should appear in the Internet Accounts window. Click Close to close the Internet Accounts window and return to the main window.

To check for new mail, click the Send/Receive button in the toolbar, or go to Tools | Send/Receive | Send and Receive All.
A Logon box may appear asking for your password. Verify that your password is correct by re-typing it and click OK. If you are unable to connect, verify your settings by going to Tools | Accounts | Mail Account | Properties.

Mac Mail client configuration instructions for OS X
These instructions are intended to help when configuring Mail in Mac OS X for use with onShore hotWire e-mail accounts.

Examples use the following specifications from onShore:

Step 1: To access Mail, look for the Mail icon in the Applications folder and double-click it.

Step 2: If this is the first time using Mail, enter the settings from your configuration specifications.

If Mail opens to the main window without displaying the Welcome window, click the Mail menu and click Preferences.

Step 3: To add an e-mail account, click Add Account.

Step 4: In the Account Information tab enter the settings from your configuration information. Then click OK.

Step 5: In the Accounts window, the newly entered account now appears in the list. Close the window to return to the Mail window.

Step 6: Click the Get Mail button. If mail does not automatically download, a window will appear requesting a password. Enter it, check "Remember my password" if you don't want to enter it each time you check mail, and click OK.

If errors occur, verify account settings via Preferences in the Mail menu.

You should now be able to send and receive email using your onShore hotWire email account. If you receive an error message and assistance is needed, contact hotWire Technical Support at 312.850.5490 options 2 and 3 with the error message(s).